Posted by: Open Air Lifestyles, LLC | June 6, 2012

Open Air Lifestyles Continues To Focus On Our Customer Service

Open Air Lifestyles is dedicated to our customers overall satisfaction from the ordering process to the final delivery.  As a result, we are proud to announce our new white glove delivery program.  What is White Glove Delivery you ask?  Simply put, it is a delivery process ABOVE AND BEYOND your typical “curbside” delivery of your order that most furniture companies offer.  The process is as follows:  Once the products arrive into your local market a member of our staff will contact you to establish a mutually agreed upon date and 4 hour delivery window.  On the day of delivery a phone call will be placed approximately 30 minutes prior to delivery, within the original 4 hour window, to provide additional communication.  White Glove delivery includes two professional, uniformed men with exterior photo id on their person delivering to the residence.  The delivery of the products will be to the room of choice and will be placed in the desired location once.  Placement of the products will only be done one time as directed by the consignee.  Simple assembly and removal of the shipping debris and packaging are also included.  Yet one more example of Open Air Lifestyle’s commitment to our customers, ensuring a positive experience from clicking the order button to delivery.


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